Customer Support, Complaints & Reviews

1. Useful information

Send the booking reference, affected provider/service, date of the issue and the result you request. Include only documents necessary to explain the concern, with sensitive details masked. The local form prepares an email draft; it does not submit a ticket or prove receipt.

2. Fair review

We will review our records, identify the responsible party and explain our proposed action or a reasoned disagreement. A supplier may need to answer service-specific questions, but GLOBUS will not use that as a reason to ignore its own duties. No fixed resolution deadline is promised by this draft; statutory deadlines still apply.

3. No mandatory surrender of rights

You do not need to remove an honest review, sign a blanket release, abandon a card dispute or waive a regulatory complaint to receive a refund already owed. Contacting us does not suspend a legal filing deadline. We may request information reasonably necessary to evaluate the matter, not irrelevant sensitive information.

4. Reviews and moderation

Honest positive and negative reviews are welcome. Where GLOBUS hosts content, moderation may address threats, unlawful content, impersonation, spam, private information or irrelevant material, not mere criticism. No fake review or undisclosed positive-review incentive is permitted. Republishing a review or customer photo in advertising needs appropriate permission and context.

5. Escalation

You may use applicable card-issuer, consumer-protection, travel-regulator or court processes. California restitution information is available in the Seller of Travel disclosure. Choosing one process can have legal effects; review the applicable procedure rather than assuming that every remedy can be pursued simultaneously.

Customer Feedback and public reviews

A private feedback form is available to everyone without a purchase-verification or positive-rating condition. Positive, neutral and negative experiences receive the same route to Google when the profile link is enabled. No refund, support decision, referral reward or other benefit depends on posting, changing or deleting a review. Private messages are not automatically published.

Credit questions, errors and complaints

For missing or disputed Booking Credit, ask for an itemized source history using a booking or membership reference. Contact info@globustravelandtours.com; use sales@globustravelandtours.com for eligible-booking questions. Do not send card numbers or passport scans. Support and lawful refunds do not depend on a positive review, marketing consent or renewal.

Existing bookings and flight-disruption questions

For an existing supplier order, use the seller and support contacts attached to that confirmation for changes, cancellation or payment questions. GLOBUS can help review its agreed role and remains responsible for its own representations. Removing an online connection does not cancel a reservation.

No third-party flight-compensation tool is connected here. Ask the airline or GLOBUS about an actual disruption and the appropriate support route; an inquiry does not guarantee compensation, payment or claim success.