Account Deletion & Data Requests
Updated September 30, 2026 · Planning and account services; no online supplier booking or payment
Use My Account to request closure or deletion review, or contact GLOBUS if you cannot sign in. A stored request has a reference and agency status; it is reviewed by staff and does not instantly delete records, cancel a booking or remove a supplier account.
Submit and track your request
Sign in, open Profile & Privacy, then select Send account closure request. You may submit this manual review while email verification is pending; appropriate identity verification may still be needed before the agency acts. Track its reference, state and staff reply in Requests & Support. No additional purchase, app installation, public review or marketing consent is required.
If you no longer have access, email info@globustravelandtours.com or call +1 424-444-4544. Describe your request without sending a password, full payment-card information or passport scans in ordinary email. GLOBUS may need proportionate identity verification before releasing or deleting records.
Review and execution
This release stores closure requests for the agency to review; it does not perform automatic erasure. Staff must establish what can be deleted, what must be retained and how outstanding bookings, refunds or purchased value will remain accessible. A status acknowledgment alone is not evidence that deletion is complete.
The final reply should explain the action taken and any limited retained records. Future mobile clients must provide the same accessible request route and a website alternative for users who no longer have the app.
Bookings, paid services and balances
Deleting an account is not the same as canceling a booking or receiving a refund. Explain any active trip and paid-membership consequences before confirmation. Preserve lawful access to outstanding refunds, purchased value and already contracted services through an appropriate alternative process; do not use forfeiture of legitimate balances to discourage deletion.
What may be retained
The application limits search-session validity to 30 minutes, but expiry does not mean all server files, host logs or backups are immediately erased. Private request and abuse counters are separate. Browser-saved ideas have no automatic expiry and can be cleared using the browser-data control.
Requests concerning agency or supplier records may require appropriate verification and limited retention for lawful duties. Deletion must account for relevant providers and backups; it is not a promise of forensic erasure. Keep only necessary records under a proportionate retention schedule.
Separate choices
A request must not require a public review, marketing consent, a phone call or installation of the app as the ordinary deletion route. Support contact remains available if the automated process fails. A future confirmation must state the request status and any limited retention, without exposing another traveler’s information.
Protect outstanding Booking Credit
Booking Credit has no expiration date, inactivity fee or anniversary reset under this model. Remaining valid credit can be used without buying another membership after paid service ends. The annual 12-month service term and service limits do not shorten the credit. Ending a program requires lawful fulfillment or settlement; this paragraph is not a promise that any particular supplier product or price remains available forever.
Account deletion is not a consent to forfeit Booking Credit, purchased Wallet funds or a lawful refund. Explain a proportionate method for accessing or settling legitimate balances after closing access, and retain only legally necessary records. A remaining balance must not be used as a blanket reason to refuse a privacy request.