Cancellation, Changes & Refunds

1. Requesting help

Contact sales@globustravelandtours.com or +1 424-444-4544. Include the booking reference, affected service and requested action, not full card or passport details. For immediate travel disruption, also use the supplier contact on your confirmation. Keep proof of your request and contact us again if you receive no acknowledgment. A missed acknowledgment does not by itself invalidate a timely request.

2. Voluntary cancellation or change

Before payment, the booking summary must disclose the applicable refundable or nonrefundable conditions, supplier penalty schedule, relevant dates and time zones, and any separate agency fee. A change may involve a fare difference as well as a disclosed fee. We will explain the amount before carrying out a chargeable change. There is no undisclosed universal cancellation penalty.

3. Agency fees

An agency fee is retained only when lawful, clearly agreed before payment and earned for the described service. Calling a charge nonrefundable does not settle whether it may lawfully be kept. For covered airline refunds, a retained ticket-agent service fee must meet the applicable federal conditions; a mere pass-through payment-processing charge is not automatically an earned planning fee. No processing fee will be deducted from a refund when prohibited.

4. Supplier cancellation and statutory refunds

If travel is canceled or not provided, GLOBUS will assess and perform its own refund duties. Where the traveler is not at fault and has not breached previously disclosed and agreed cancellation conditions, sums paid to GLOBUS for unprovided services will be returned promptly as required by law, unless the traveler lawfully chooses another permitted remedy.

A supplier’s failure to reimburse GLOBUS is not a blanket reason to delay a legally required customer refund. A lawful exception for properly remitted funds, if applicable, requires the statutory facts and supporting records; it must not override a controlling federal ticket-agent refund duty.

5. Flights involving the United States

For a covered flight canceled or significantly changed by the airline, a traveler who does not accept the changed journey or an alternative may be entitled to a refund. The merchant of record for the airfare is a key factor in identifying the responsible refunding party. If GLOBUS has the applicable ticket-agent refund duty, it will perform that duty, not simply refer the traveler away.

The applicable federal ticket-agent rules generally require prompt refunds within seven business days for credit-card purchases and twenty calendar days for other payment methods, measured from the legally applicable trigger. The precise duty and trigger must be assessed for the transaction. Airline automatic-refund rules and ticket-agent rules are not identical. Separate baggage and ancillary-service claims may need to be directed to the airline.

6. Refund method and alternatives

A required monetary refund is returned by the legally required method, ordinarily the original payment method. A voucher or travel credit is not substituted without the traveler’s affirmative choice where that choice is required. Before a choice, disclose restrictions and expiration and explain any monetary refund right. This website issues no travel credits. Refunds and credits must not result in duplicate recovery.

7. No assumed 24-hour agency cancellation guarantee

The U.S. airline 24-hour reservation/refund requirement does not automatically apply to tickets bought through a travel agency. Any supplier or agency grace period offered for your booking must be expressly stated. Other applicable refund rights remain in place.

8. Packages, separate tickets and missed services

A multi-service trip may contain different cancellation schedules and confirmation conditions. The booking summary must identify separately ticketed connections, self-transfers or minimum group-size conditions. A no-show or unused service may attract disclosed lawful charges, but the label alone does not eliminate a mandatory refund or remedy for our own error.

9. Status and disagreement

You may ask for a written breakdown of refunded, pending and lawfully retained amounts, identifying the relevant rule or agreed fee. Contact info@globustravelandtours.com about a dispute. You retain the right to contact the card issuer or relevant authority within applicable deadlines; internal review does not require withdrawal of those rights.

Rewards, wallet and paid-service reconciliation

Refunds must identify the affected service and original payment sources. Adjust only linked earnings; do not replace a mandatory money refund with RP, consume unrelated wallet money or impose a forfeiture for a good-faith complaint. Paid membership cancellation terms need an accepted schedule before enrollment. See Rewards, Membership & Travel Wallet Terms for the proposed reconciliation framework.

11. Booking Credit and membership cancellation

The booking’s disclosed lawful cancellation conditions determine its refundable amount. Return refundable money by the required method and restore a refundable Booking-Credit-funded portion to the same nonexpiring credit source, unless applicable law requires another remedy. Purchased Wallet and ordinary RP portions retain their own source and protections. Never replace a required money refund with compulsory credit.

Disclose a fair itemized allocation for mixed payments and penalties before confirmation. No double recovery, duplicate credit restoration, automatic extra card charge or seizure of unrelated purchased funds. A booking cancellation alone does not cancel membership. Membership cancellation and the linked credit grant must be reconciled separately without double deduction.

Draft voluntary no-use provision: a full membership refund may be requested within 14 calendar days from activation when no Booking Credit or included service has been used and no member-authorized nonrefundable supplier obligation has been created. This is a proposed contractual benefit, not a statement of a universal statutory cooling-off period. The final enrollment summary must confirm the exact deadline before sale. Unused associated credit is canceled only with the corresponding refund, without an additional charge.

After use or outside that window, the final preaccepted schedule must explain the remaining service value, performed work, unused/used credit and any properly authorized supplier obligation. That numerical after-use schedule is not approved in this website: enrollment must stay closed until it is. No blanket nonrefundable rule or arbitrary penalty is introduced. GLOBUS nonperformance and mandatory remedies are not restricted by the voluntary window.

A membership-price refund recomputes only the linked cumulative credit entitlement. Used-credit and service allocations require an itemized, lawful settlement; do not both withhold the same value from a refund and charge it again. Mid-term upgrades preserve unused paid value, recorded service use and credit history. Charge only the agreed additional amount and do not re-award the full new tier’s credit.

California membership classification — sales remain closed

Paid enrollment, renewal and related credit sales remain closed pending documented classification under California Business and Professions Code section 17550.27 and, if applicable, discount buying service requirements. Describing this offer as planning or concierge services does not establish an exemption. Required bonding, disclosures, fee restrictions and operational controls must be satisfied before any covered offer is sold.

If section 17550.27 applies, a purchaser may cancel and obtain a full refund of consideration for the pending term within five business days after purchase or renewal, or receipt of the required disclosure, whichever is later, and at any time based on the seller’s misrepresentation or violation of the article. Applicable mandatory rights take priority over the proposed voluntary 14-day no-use benefit and any after-use schedule. A use condition does not restrict a nonwaivable cancellation or refund right.

This is a conditional sales gate, not a finding of exemption, approval by counsel or permission to activate the displayed prices. The reviewed commercial amounts remain proposals; no payment is accepted in this build.